www.idyllicitaly.co.uk

This privacy notice will inform you as to how we collect, process and look after your personal data when you visit and use this website. It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.

Idyllic Italy respects your privacy and is committed to protecting your personal data. The personal information you have provided will be used for the purposes of delivering bookings of the Property and also to provide such other forms of information and reports as may be required by the Company from time to time. Idyllic Italy shall share Personal Data with the manager of the villa rental (The local contact on your accommodation voucher) with the purpose of managing the bookings and to enable the manager to provide various other Additional Services to our Customers and to register our clients with the local Authorities to pay the tourist tax and to register our clients with the local police as requested by law.

Idyllic Italy Ltd do not sell, trade or rent the personal details you have provided to us to any third party without your express consent.

If you have any questions regarding this or believe Idyllic Italy has not adhered to such principles, please email us as soon as possible: nicola@idyllicitaly.co.uk we shall ensure all is done to answer or correct the problem.

Your data controller is Idyllic Italy You are entitled to a copy of your information held by us. If you would like to see this please ask us by contacting contact@idyllicitaly.co.uk

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

make a booking of travel services
Making an enquiry as to any of the services we offer
Create an account on our website
Subscribe to our newsletter or other publications
Request marketing to be sent to you
Enter a competition, promotion or survey or
Give us some feedback

Types of personal data collected by Idyllic Italy

We may need to process the following types of Personal Data on behalf of the Company:
Full names
Addresses
E-mail addresses
Telephone numbers
Passport details
Flight details and arrival times
Dietry requirements
Financial Data: This include data relating to your means and methods of payment, such as your bank account and payment card details
Transaction data: This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
Marketing and Communications Data: This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

How we use your personal data:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Purpose of using your data

When you, as a Guest, submit a booking request, certain information about you is shared with the manager of the property you have booked, including your full name, your passport details that by Italian law have to be registered by the manager with the local authorities. We shall also ask for the full name of all additional Guests and their nationalities again to be shared with the manager and registered by the manager with the local authorities, and any other information you agree to share to facilitate your stay at the property you have rented. I.e. extra services, as requests for babysitting, shopping and cooks with your personal preferences as allergies.

If you are a property owner, we may need to verify your identity, your date of birth, your address, email address, phone number and other information in order to check your identity, to provide the payment services to you, and to comply with applicable laws.

When you as a property owner have a confirmed booking, certain information is shared with the guest to coordinate the booking, such as your full name and your contact details. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.
Where, after staying at a property, you write Reviews and Ratings about the property and any wider services provided.
If you submit a review through Trustpilot or Upfront reviews, our website or via email your feedback shall be visible on the our web site and also visible on the Feefo web site and both content are again publicly visible.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

Third Parties

We may have to share your personal data with the parties set out below. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Local police and local courts, where you have booked a property with us and we are therefore under a legal obligation to do disclose your data to such parties. Similarly, we may be under a legal obligation to disclose your personal data to the local authority in the area in which you have made a booking of one of our properties, in order to facilitate the collection and remittance of Tourist Taxes by the property manager. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Examples of external Third Parties

Suppliers of travel services acting as processors based in Italy who provide the services that make up any booking that you make with us.
WP RENTALS: Based in US  acting as a website theme and booking system
MAILCHIMP: Based in U.S. acting as a processor for the purposes of sending our weekly mail shots.
STRIPE: Based in U.K. acting as a processor for the purposes of providing secure online payments.
FREEAGENT: Based in the UK acting as a processor for the purpose of providing accountacy software.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
123 FORM EDITOR Based in America: Acting as a processor for the purpose of creating any type of web forms & surveys without coding skills.
GOOGLE ANALYTICS: This site (www.idyllicitaly.co.uk) uses Google Analytics, a web analytics service provided by Google. Google utilises the data collected to track and examine the use of our website, to make reports on activities conducted on the site and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.
View Google’s privacy policy
We use Google Analytics for reporting on aggregated website usage and trends to understand how our website and product is performing. We collect no personally identifiable information (PII) through Google Analytics.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Data Protection

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an un-authorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your legal rights

You have the right to:
Request access to your personal data.
We try to respond to all legitimate requests within 28 working days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time However, If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your cons