Booking Terms and Conditions

Terms and Conditions of Reservation

Idyllic Destinations Ltd Trading as Idyllic Italy www.idyllicitaly.co.ukUnited Kingdom Registered in England Company number: 09316846Registered office address: 93 Market Street Farnworth, Bolton, Lancashire, England, BL4 7NS

Your Contract

Idyllic Destinations Ltd (Trading as Idyllic Italy Ltd act as Agent for the Principal whose identity will be made known to you once the rental balance is paid in full. For all arrangements which you book through us, your contract will be with the supplier / principal of the arrangements in question (the ‘supplier(s)’).

When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements.

Your booking with us is subject to the Terms terms and conditions set out above and below and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from us.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, we will issue a Cancellation Invoice so you may be able to reclaim these charges.

Booking

To make a booking, you will need to select your chosen accommodation and pay the applicable deposit. Once we have received your booking request and deposit, we will proceed to check availability with the Supplier/Principal. Your booking is not confirmed with the Supplier/Principal until you receive a booking confirmation from us on behalf of the Supplier/Principal. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your accommodation or other persons necessary for the provision of your accommodation. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Please note that online bookings are provisional until confirmed otherwise by us.

Payments

To secure a reservation, you must pay a non refundable deposit of between 35% of the total rent. The balance is due 28 days before arrival at the house. If the balance remains unpaid after this date we reserve the right to treat the reservation as cancelled by you and charges as requested by the Principal will apply.Full payment is due for all reservations made within 8 weeks of arrival at the property.
Payments can be made by Bank transfer, Debit or Credit Card.
Payments are accepted in GBP or Euros. Amex payments only accepted in GBP. Payments for last minute reservations only accepted by bank transfer.
Any money you have paid to a travel agent for the arrangements booked with us is held by them on our behalf. The contract between us will come into existence once we have received the deposit and issued the confirmation invoice .
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for accommodation will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.
A security/damage deposit is to be paid in cash upon arrival at most properties. If this is not paid to the Principal or the agent/key provider they have the right not to hand over the keys.

If you cancel your Reservation

You may cancel your reservation at any time. Written notification from the person who made the reservation must be received – email is acceptable. The deposit is always forfeit since we incur costs in reserving and cancelling the arrangements. (For Covid related cancellations see 6.1) You will have to pay the applicable cancellation charges requested by the Principal (these vary).Note: If the reason for your cancellation is covered under the terms of your insurance policy, we will issue a Cancellation Invoice so you may be able to reclaim these charges.

If we or The Supplier cancels your Reservation

Occasionally we may have to make changes to your reservation and we reserve the right to do so at any time. We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but as agent for the supplier we will have no further liability to you.

Force Majeure, Covid-19 & other similar circumstances

Very rarely we may be forced by Force Majeure (including but not limited to war, riot, industrial dispute, terrorist activity, natural or man made disaster, fire, adverse weather conditions or other unforeseen circumstances) to change or terminate your reservation before arrival or the scheduled end of your reservation. We regret that in this instance that we are unable to make any refunds, pay any compensation or meet any costs or expenses you incur as a result. Covid –19: there remains a risk that you may be exposed to and/or contract this virus (or similar contagion) at any time before, during or after your intended booking start date if you come into contact with an infected person(s).

It is important that you are aware of these risks before you book with us so that you can proactively decide whether a particular holiday or travel service or destination is suitable for you. We recommend that you consider the Foreign, Commonwealth and Development Office’s latest travel advice.

www.travelaware.campaign.gov.uk and the infection rates at your intended destination(s) before making your holiday booking with us. We also recommend that you discuss any health concerns/conditions that you may have with your GP and adhere to the UK’s Track and Trace/Test and Trace requirements if you think you have or do have symptoms.

If you chose to accept these risks, it is a condition of your booking that you have adequate travel insurance in place to cover the costs of medical treatment, holiday curtailment, cancellation due to you being infected with COVID-19 before you travel, repatriation and associated costs. European health cards are not likely to be accepted post Brexit. We will not be responsible if you subsequently contract COVID-19 (or similar contagions) and are unable to prove that this was contracted due to inherent risks.

Local lockdowns in the UK or quarantine decisions made by the government authorities which prevent or deter you from travelling do not automatically grant the right to change your booking or cancel and be refunded; in these instances, we will do our best to change or defer a booking subject to availability, but any change fees must be borne by you.

If quarantine requirements are introduced (or a travel corridor is removed) whilst you are on holiday, then you must either complete your holiday as planned or return early and incur any further travel costs yourself (you may be able to recover these costs from your travel insurance provider). We will not be responsible for any costs of travel, or the balance of any unused days.

Symptoms before/during Travel. You agree to adhere to any reasonable requests in respect of hygiene and to comply with all quarantine and other measures (including but not limited to wearing protective masks or other personal protective equipment (PPE)) that are in place at all times. You, and anyone you have been in contact with, may also be required to self-isolate to avoid creating further exposure. You agree to indemnify us for any costs, expenses (including legal costs and expenses), damages and compensation that we become liable to pay as a result of you (or any member of your party):

Intentionally travelling with symptoms of, or a confirmed case of, COVID-19 (or similar contagion) (including, but not limited to, where you do so against the UK’s Track and Trace/Test and Trace requirements)
Ignoring any restrictions in place against travel when you have been exposed to someone with symptoms of, or with a confirmed case of, COVID-19 (or similar contagion).
Intentionally withholding your symptoms of, or a confirmed case of, COVID-19 (or similar contagion) whilst on holiday.
Intentionally failing to disclose the details of anyone you have been in contact with during your holiday.
Intentionally omitting to tell us that you have been contacted by the UK’s Trace and Trace/Test and Trace system and have been identified as a person that needs to self-isolate; and/or
Not following any measures/restrictions/quarantine requirements that are in place in Italy.

Covid

Please remember, it is a condition of your booking that you have adequate travel insurance in place to cover the costs of medical treatment, holiday curtailment, cancellation due to you / a member of your party being infected with COVID-19 before you travel, Before buying insurance, make sure to ask about your own personal circumstances and read all the terms and conditions regarding what is and is not covered.
Depending on the reason for cancellation, you may be able to reclaim any cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we can supply a cancellation invoice upon request.

Each supplier has their own Covid policy but the following applies to most villa rentals:
We will evaluate the situation nine weeks prior to departure. In most cases, if, on the balance due date (8 weeks prior to departure), travel restrictions are in place for the dates you have booked in either the country of departure of the lead booker only, or the country of your destination u will be offered the opportunity:
To transfer your booking to a later date in the same year or the following year; or
To request a Credit Voucher for the value of your deposit (valid for a future booking at the same villa(s)) or in some cases it may be transferable to another property. The voucher can only be used against the balance of your new booking and a deposit must be paid for your new booking.
Keep your original booking as planned.
Some suppliers may only offer the above options starting from 30 days prior to arrival.

Please note that these options will only be in relation to restrictions preventing departure from the country of origin of the lead booker or arrival in the destination country. If it is lawful to travel from the lead booker’s country of origin then these options shall not be available to anybody whether named on the booking or not. For the purposes of this clause, “travel restrictions” includes legal restrictions on movement and travel but does not include mere government advice or recommendation against travel, nor does it include positive Covid-19 tests of those due to travel. Please obtain suitable travel insurance to cover you in such circumstances.

Alterations by you

A change of reservation dates or accommodation will be treated as a cancellation. Minor alterations to your original reservation will be charged an amendment fee of GBP 50 per amendment. Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

Travel Insurance – Your Responsibility

As a condition of your reservation it is an absolute requirement that you have an adequate Insurance Policy providing sufficient cover for your holiday/reservation arrangements. In the event of an emergency, we will offer reasonable assistance but you will be responsible for any costs involved as a result of your failure to take out adequate cover. You are assumed to have taken out adequate insurance at the time of booking, it is not our responsibility to ensure you have adequate insurance. If you choose to travel without adequate insurance cover, neither we nor the Supplier/Principal will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Our Pricing Policy

The price of your holiday is subject to the possibility of surcharges due to circumstances beyond our control such as and not limited to a fluctuation in the currency exchange rate.
Should there be an obviously incorrect price charged, we reserve the right to correct errors in both the advertised and confirmed prices. We will advise you of this and issue a new invoice. We will not be bound by the incorrect one. All prices include VAT.

Our liability to you

Our obligation is limited to taking reasonable care to perform the obligations we have agreed to provide as part of our contract are provided to a reasonable standard and in accordance with that contract. We do not accept responsibility for the acts or omissions of the Principal, property owners, their employees, agents or suppliers or which we cannot reasonably forsee or prevent. Idyllic destinations Ltd is the accommodation booking agent and is not to be held responsible for compensation, refunds or payments for any claims or complaints however arising unless due soley to our negligence or breach of contract in arranging your booking. We will not be responsible for any other injury, illness, death, loss (including and not limited to loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever. We will work on your behalf to resolve any problems but our complaints procedure must be adhered to. Please note: In most cases, no. Smoke detectors and carbon monoxide detectors are not required in homes or vacation rentals in Italy. We recommend bringing your own portable smoke and carbon monoxide detectors.

The laws and regulations of the country in which your accommodation is based will be used as the basis for deciding whether the reservation in question has been properly provided. If the aspect of the claim or complaint complied with local laws and regulations applicable at the time, the reservation and services will be treated as having been properly provided. This will be the case even if the reservation and services did not comply with the laws and regulations of the UK (England, Scotland, Wales and Northern Ireland) which would have applied had the reservation and services been provided in the UK.

Distances quoted for facilities such as shops, beaches, and main towns are for guidance only and are as close as we can assess, both at the time of our visits and subsequent detailed map measurement. They do not form part of any contract they are for fair guidance and given in good faith.

Website Brochure Ratings and Descriptions

All written descriptions are advertised by us in good faith and reasonable care is taken to ensure their accuracy. However, since we include so much detail which is prepared up to 12 months in advance, there maybe occasions when an advertised facility or entertainment is not available. Please note that we and our representatives in Italy have taken care to ensure the accuracy of all informations supplied to you. We frequently update the properties advertised on our web system, but nothing in these brochures or website nor any statement by our employees shall be treated as a term or condition of any contract. The Properties are not hotels and as such are not classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards.

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between Supplier/Principals. We cannot guarantee the accuracy of any ratings given.

Other Conditions

Independent Suppliers/Principals/Organisations involved in providing extra services may operate according to their own terms and conditions. In these cases those terms and conditions will apply to you and will be made available to you on request